Shipping & Returns

  • We utilise shipping software that provides live quotes to ensure you receive the¬†best rates available on each parcel. Shipping is calculated at checkout.
  • Orders are dispatched within 1 - 3 business days depending on the time you place your order.
  • Delivery is fulfilled through Courier or Australia Post with tracking information sent directly via email.
  • Average delivery time for the Sydney metro area is 1 business day. Interstate metro areas 2-3 business days, while rural and country¬†delivery varies between 3-7 business days.
  • Please note that all our tea is hand-blended and hand-packed after the order is made to ensure the freshest ingredients and experience possible. In certain circumstances, including during holidays, sales and product launches, processing/dispatch time may increase.
  • Pick-up is not available.
  • For more details, and International orders, please visit our¬†FAQs section.

Changed your mind? It happens! Returns are welcome within 14 days of purchase. Simply contact us and return your unopened and unused products to arrange a refund or exchange. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and please note shipping/handling fees of original purchase is non-refundable.


We accept the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express.
  • PayPal, Apple Pay, Google Pay and ZipPay
  • Bank Deposit